FAQ

We've stared at and studied more faces than a FBI profiler, so we reckon we know what suits most faces.

Our classic rectangle, round and aviator styles have stood the test of time.

Fear not, if they don't fit you we offer free returns.

Happy fit
9/10 times our frames fit & suit. The frames can be adjusted easily. Watch this video.

The most awarded eyewear in Australia
Our frames have been awarded for quality & design including 'Best in Class' at the Int. Good Design Awards judged by 50 leading industry experts. Previous winners include Tesla and Dyson - not bad eh?!

Lenses
Our sun lenses are not recycled. They are premium CR39 UV400 Cat3 with 100% UV protection.

8-step inspection
We make our frames in Sydney and then put each pair through an 8 step inspection process.

Clever repairs
Our modular system of five parts means you can repair your frames forever in seconds without the use of any tools. Genius!

Did you know your eyes are 10x more sensitive to UV than your skin?

Cheap sunnies = cheap lenses = damaged eyeballs.

Not ours! We only use the very best.

Our sun lenses are not recycled. They are premium CR39 UV400 Cat3 with 100% UV protection.

Engineered optical perfection & peace of mind your eyes are fully protected.

We get that glasses are personal and some things just aren't meant to be!

Easy free returns
To send them back Click here

The word 'sustainable' is over used and confusing. This is our version of sustainable.

100% recycled frames made in Sydney.
We make and control the manufacturing of our frames in Sydney to make sure no one nor the planet is harmed. And no cheap labour!

End of life
We take back broken parts and entire frames to be recycled. We give you the free Reply Paid address to send them to.

Less CO2
Because we use only 100% recycled plastic in our frames, we use 70-75% less CO2 in our manufacturing than almost all other brands who use virgin materials (brand new plastic/ bioacetate).

Less waste
Our manufacturing process is zero waste. Every piece of our off-cut plastic finds a new home.

Less energy
Because we've reengineered the frame, we use less energy in our production. We make a frame in 90 seconds instead of the typical 100 hours.

Box, case & cloth
All are made from certified 100% recycled materials in our certified factories in China (via our local agent in Sydney).

Plastic removal
Through Plastic Bank, we prevent plastic waste from reaching the ocean. The process 100% traceable and certified. Each pair sold stops 0.5kg (equiv. to 25 plastic bottles)

Carbon removal
We lock away 10kg of CO2 through C2Zero who uses Mastercard Blockchain.

Delivery
We use compostable mailing satchels that you can bury in your garden and we use Australia Post's carbon neutral postal service.

Good news - you can do it at home! Watch this video for instructions.

Sadly no they are not. Instead we have opted to fit our frames with premium CR39 polarised or non polarised CAT 3 UV400 lenses.

For you detail lovers, our lenses have been tested and meet the Australian requirements of AS/NZS1067:2016 and European EN ISO 12312-1:2013+A1:2015 standards for sunglasses.

Yes! Our sunglasses frames are made entirely from post-consumer recycled PET. It takes the plastic of one 600ml bottle to make each frame including the hinges. And because they are made only of plastic, the frames are also 100% recyclable. We don't know of any brand in the world doing this to the same level.

Our frames parts are manufactured and assembled in Sydney, Australia. Our lenses are made in China and fitted in Sydney.

Think LEGO. We have a special system that clips together in seconds. We have one style of arm that clip onto our different frame fronts. As we release new colours and styles, you can mix things up. It also means that if a part breaks, we can recycle and replace just that part. Much better for the planet and your hip pocket.

Our glasses fit most people. We took a very long time testing face sizes before releasing our first pair!

We'll happily refund you though if you do want to try them and they're not right for you.

We take back broken parts and entire frames to be recycled. Please email us at hello@goodcitizens.com.au and we’ll give you the free Reply Paid address to send them to.

Your frames will be reincarnated into something new and special!

Please note, we can only recycle Good Citizens parts, not parts from other brands.

We ship from Sydney and offer worldwide delivery within one business day via Australia Post.

Overseas Customers: You may need to pay import duties, taxes, and clearing fees when your parcel arrives. These are your responsibility.

Shipping Costs:

• Australia: Free shipping on orders over $140, Express Post for $10.95.
• New Zealand: Standard AU$10, Express AU$15.
• US: Express AU$35.
• UK & Europe: Express AU$43.
• Rest of World: Express AU$45.

Note: Due to delays with standard shipping, we now only offer Express shipping outside of Australia and New Zealand.

We ship all orders (Monday- Friday - not including public holidays) within 24 hours of purchase from our dispatch centre in Sydney.

Yes. Please remember all international shipments are subject to duties, taxes and clearing fees which you are responsible for paying. Sadly, this is completely normal.

All orders are shipped from our Sydney.

A dispatch like no other!

We believe every person deserves a job and purpose. Our dispatch centre is run by people with severe disability and their carers. They box up using our 100% recycled packaging and send your order with Australia Post. It's a slick operation. It's the happiest place to work in Australia!

As soon as your parcel is picked up by Australia Post, you will automatically receive an email with realtime tracking. If you have questions email us hello@goodcitizens.com.au

1. Email us hello@goodcitizens.com.au

2. Tell us your order number.

If your parcel hasn't been dispatched we can cancel and refund you instantly. Once a parcel has been dispatched we sadly can't cancel it and you will have to return it to us via post.

You should receive a confirmation email as soon as you place your order. The tracking number will be sent to you when your glasses are booked in with Australia Post. If you have issues, please contact us at hello@goodcitizens.com.au

Please email us immediately and include your order number to hello@goodcitizens.com.au. If you need to urgently change your mailing address, please include your new delivery address so we can facilitate the change quickly.

We accept most credit cards and debit cards, as well as Paypal & AfterPay.

If you know the part that needs replacing then you can purchase here

Not sure?

To assess which part needs fixing, email us at hurryup@goodcitizens.com.au and send us:

1. Your order number
2. A picture of the damage

We can post a new pair of lenses to fit. Sadly we can only supply them in pairs. Visit our spare parts page

Plastic frames will lose shape if left inside hot vehicles.

As an example 22°C outside, in a car it can reach 47°C.

Please use the provided case and take your sunglasses with you. 

We can't cover frames or lenses that have been affected. 

If something goes wrong on your Good Citizens adventure, rest assured we're here to make things good again.

We provide a 12 month warranty against any manufacturing defects. 

If a part, or even the complete frame, breaks from normal use*, we'll replace it. If anything breaks outside of the 12 months, please do contact us, we're Good Citizens after all.

Minor frame damage like scratches & dings and a little wear and tear are sadly not covered.

Contact hurryup@goodcitizens.com.au so we can start the process of getting them back on your face quick smart.

Whilst our lenses are made from premium CR39, they are not indestructible and we can't replace them for free.

If you do scratch them, contact us and we'll do our best to organise a replacement set of lenses at a good citizen price.

We totally understand buying sunglasses or reading glasses is personal. And for that reason we're very happy to refund you. We just ask that they come back to us unworn and in the original packaging. Our returns policy is 14 days from the day you get your parcel. 

We cover the cost of return postage for our Australian customers only. Customers outside of Australia are responsible for covering the cost of the return postage. We recommend using a tracked service, as we're unable to process refunds for parcels lost in transit.

To complete your return, please fill in this form to get the free reply address details.

Note: With prescription glasses, we cannot refund due to the costs involved with making your personal script lenses. We offer a Try On service if you'd like to try our frames on before you commit.

EU Customers - Right of Withdrawal

If you're located in the European Union, you have the right to withdraw from your order within 14 days of receiving your goods, without needing to provide a reason.

To exercise your right of withdrawal, contact us at hello@goodcitizens.com.au within 14 days of receiving your order. We'll confirm your return and provide instructions.

Return shipping is at your cost. We recommend using a tracked service, as we're unable to process refunds for parcels lost in transit.

Your refund will be issued within 14 days of us receiving your return and will include your original order value plus any standard shipping you paid at checkout. If you selected an express or upgraded shipping option, we'll refund up to the cost of our standard shipping rate.

Refunds will be returned to your original payment method.

Please note: Prescription eyewear is made to your individual prescription and is exempt from the right of withdrawal as a personalised good. If you have concerns about your prescription lenses before placing an order, please contact us first and we'll do our best to help.

Withdrawal form: EU consumer law requires us to make a withdrawal form available. You can download it here or simply contact us directly at hello@goodcitizens.com.au - we'll handle it either way.

We'll absolutely swap any pair free (once^) as long as they are unworn and in the original packaging and within 14 days of receipt of package. Please fill in this form to tell us which pair you want and to get the free reply address details.

*The cost of reply paid is not covered on discounted items (excluding BUDDIES25). If you wish to exchange you must cover the cost of the returned pair and the new pairs postage.

^After one exchange will happily accept glasses back but you will have to provide a pre-paid envelope and cover the cost of sending the glasses back. 

In cases where a customer uses the code BUDDIES25 to receive 25% off a second pair plus free postage we will still offer free returns but we will deduct the original free postage cost of $8 before issuing the refund. Similarly, if you buy two pairs, the refund will apply to the discounted pair.

General citizen enquires & feedback: Our contact page form

Collaborations: fill in this form

Press and media: jocelyne@goodcitizens.com.au

Sales: hello@goodcitizens.com.au

Orders: hello@goodcitizens.com.au

Repairs: hurryup@goodcitizens.com.au